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ABOUT THIS PARTICIPANT GUIDE
This document serves as a supplement to the training courses offered through Unanet
University. Participants should use this workbook to complete exercises in the student
Unanet system while attending the course. Additionally, participants should record notes
and actions for reference when working within their own Unanet CRM system.
Symbols used in this guide
Activity Important Note
Demo Question
Tour
Unanet Contact Information
• VirtualUU@unanet.com
Send questions here for information about courses, course schedules, enrollments,
certifications, and unanetuniversity.com. This mailbox is monitored daily.
Support Portal
To improve your experience accessing our support resources, all Knowledge Center
articles and FAQs have been relocated to the Unanet Support Portal
at support.unanet.com. You need a Support ID to access the portal, which you can
acquire using the steps below:
To obtain a login to the Unanet support portal or to create a new ticket, send an
email to support@unanet.com with "Support Portal ID request" in the Subject line.
The following conditions must be met to be granted a support account:
• The "from" address must match the domain of your company.
• It must NOT be a generic email account (e.g., it cannot be from
gmail.com, aol.com, or msn.com).
The company must have an active support agreement with Unanet.
ABOUT THIS PARTICIPANT GUIDE ©2023 Unanet. All rights reserved. 6
