Page 13 - Administering the System Participant Guide (SDL)

Support Portal

Navigating Unanet's Knowledge Center and Help

To improve your experience in accessing our support resources, all Knowledge Center
articles, Quick Topics, and FAQs have been relocated to the Unanet Support Portal,
located at support.unanet.com. You will need a Support ID to access the portal, which
you can acquire using the steps below:

To obtain a login to the Unanet support portal or to create a new ticket, send an
email to support@unanet.com with the subject "Support Portal ID request".

The following conditions must be met to be granted a support account:
• The "from" address must match the domain of your company.
• It must NOT be a generic email account (e.g., it cannot be from
gmail.com, aol.com, or msn.com).

The company must have an active support agreement with Unanet.

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